Autoshoring. We don't augment your roles. We eliminate them.
Define what a role does. We build the AI to do its work, integrate it to your stack, and operate it. The seat is never filled. The cost line item never appears.
Who it's for: SMB owners watching hiring cost, time-to-fill, or turnover eat their P&L. MSPs whose clients are stuck filling seats they can't fill.
Autoshoring — we define the work a role does, build the AI to do it, and operate it. The seat is never filled. Same operational rigor as managed IT, applied to managed labor.
What you get.
- P&L impact in months, not years
- No hiring cycle for that role — ever
- 24/7 coverage with no overtime, no callouts
- No turnover risk and no training cycle for replacements
- Graceful human handoff designed in — the AI does not pretend
What's included.
- →Role scoping workshop — define the work, define the success criteria
- →AI build (voice agent, back-office agent, or workflow agent — whichever fits)
- →Integration to your stack (CRM, scheduling, EHR, accounting, phone system)
- →Operating layer: Edgerton + MAISP foundation, 24/7
- →Monthly tune as the work evolves
- →Human-handoff thresholds, kill switch, and recording review (where applicable)
How we do it.
- 01
Scope the role
Workshop. What does this role do today? What does it do well, badly, expensively? What does success look like in 60 days?
- 02
Build the AI
Voice agent for receptionist work. Back-office agent for intake/coordination. Workflow agent for dispatch. We pick the right shape and build it on your infrastructure.
- 03
Operate it
It runs on your stack, monitored by Edgerton. We tune it monthly. Failures are ours, not yours.
Examples.
AI Receptionist
Picks up every call. 24/7. Bookings, FAQs, escalations. The canonical autoshored role.
AI Dispatcher
Home services, field operations. Routes jobs, manages the schedule, follows up on no-shows.
AI Patient Coordinator
Dental, healthcare. Books, confirms, intakes, re-engages no-shows across the patient lifecycle.
AI Intake Specialist
Legal, professional services. New-client intake forms, conflict checks, scheduling consultations.
AI After-Hours Tier
6pm-to-8am inbox coverage. Handles routine requests. Escalates the real emergencies.
AI Follow-Up Specialist
Post-service follow-up, review requests, re-engagement of customers who didn't book.
Cyberstreams is the proof.
We built and operate app.cyberstreams.com — a multi-tenant AI platform that serves Cyberstreams' own business and every business they serve. Autoshored roles are running there today, on their infrastructure, tuned monthly. Not a portfolio screenshot — a production system.
Questions we get.
Will this replace my team?
No. Autoshoring replaces unfilled seats and outsourced roles. It frees your team for high-judgment work — the work AI is bad at and people are great at.
What if it fails?
We operate it. Failures are ours, not yours. Every autoshored role has graceful human handoff thresholds, a kill switch, and weekly review of edge cases.
What about empathy and judgment?
Graceful handoff to a human is part of every build. The AI doesn't pretend. When the situation needs judgment, a human picks up the call.
Won't customers hate it?
Customers hate bad automation. They don't hate good automation. We tune weekly, review recordings, and adjust handoff thresholds until the AI earns its line item. If a customer experience drops, we fix it — that's the operating layer.
How do you price it?
Build is fixed-price after the Assessment. Operate is month-to-month MRR scoped to the role's complexity and call/transaction volume. You can fire us in 30 days.
Related guides.
Go deeper in the Learn library.
Start with an Assessment.
Two weeks. The fee credits to any project we do together.